Te Whānau o Waipareira Trust presentation report: Embedding Social Impact Measurement in a multi service community organisation
Te Whānau o Waipareira Trust’s work with culturally alienated peoples in urban areas has a legacy of more than thirty years in West Auckland communities and beyond.
Jacqui Harema and Jo Nicholson shared the organisation’s vision and aspirational ideas for the future as they embark on their impact measurement journey with a 25-year strategic plan. They discussed using the 7 principles of Social Value as guidelines and how it has allowed them to evaluate and assess what really matters.
They began by asking themselves the question: What cultural changes do we need to make in order to measure outcomes? This required not just looking at services offered but: what are the outcomes? As they begin to shift into a new way of being, from sectors to clusters, the most important thing for them was: how do we take our staff and Whānau along on the journey? This required creating unity within the organization and a research unit being established: for Māori, by Maori, to Maori.
Through looking at international examples of best practice, forming a relationship with Social Ventures Australia and looking internally to the systems they already have in place they realized that in order for change to happen there needed to be a change in the lexicon: “Develop person v train and skill… connect and involve v isolate and assume”
They highlighted the importance of an ongoing dialogue with Whānau (clients) to see if they are on the right track and that these changes are being made.
Sharing a story direct from the people they work with, a woman and her partner explained in a video interview that the support from programmes at
TWOW: “Helped us make goals as a whānau (family) growing together, we have a future, we have plans.”
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